Terms and conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern U-WannaGo Travel’s relationship with you in relation to this website.
The term ‘Beymen Electronics ltd T/A Uwannago Travel’ or ‘us’ or ‘we’ refers to the owner of the website whose registration number is 3278894 registered address Regent House 291 Kirkdale, Sydenham, London SE26 4QD England and place of registration. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
We act as agent only in respect of all bookings we take or make on your behalf. We
accept no liability in relation to any contract you enter into or for any arrangements
that you book or for the acts or omissions of any supplier or other person(s) or
party(ies) connected with the arrangements. For all bookings your contract will be
with the supplier of the arrangements concerned. The suppliers' booking conditions
will apply to your contract. Copies of these terms and conditions are available from
us on request.
Booking and Confirmation
The first named person on the booking will be the party leader and will be responsible for making all payments due to us. He/she must be at least 18, and be authorised to make the booking on the basis of these booking conditions by all persons on the booking. By submitting a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. If the arrangements you wish to book are available, we will issue a booking confirmation email on behalf of the supplier concerned. The terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract.
Payment
As we act only as agent for the supplier(s) concerned, we reserve the right
to pass on to you in full all additional costs and charges of whatever nature imposed
by the supplier(s) in accordance with its own terms and conditions.
All U-WannaGo Travel bookings made online require full payment at the time of booking.
Bookings made by email or telephone with our travel consultants require full payment
at the time of booking for holidays departing within 10 weeks . If you make your
booking more than 10 weeks prior to your departure date you will be required to pay
a deposit. Cleared funds of the full payment of the remaining balance will be required
10 weeks before departure at the latest.
If we do not receive all payments due in
full and on time, we are entitled to assume (on behalf of the supplier(s) concerned)
that you wish to cancel your booking. In this case, we will be entitled to keep all
monies paid or due at that date. If we do not cancel straight away because you have
promised to make payment, you must pay the cancellation charges shown in clause 4
depending on the date we reasonably treat your booking as cancelled (on behalf of
the supplier(s) concerned).
We accept payment by Delta, Switch/Maestro, MasterCard and Visa. Customers choosing
to use credit cards as a method of payment will be subject to a small handling fee.
We do not charge a fee for bookings made with either Electron or Solo and only charge
a small fee for other debit cards. Please see below for full details:
• Electron =
Free
• Solo = Free
• Visa debit cards = FREE
• Maestro debit cards = FREE
• Credit cards
= FREE for online bookings 2% charge for telephone payments.
Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned in a TTA Trust Account.
In the event that we incur bank charges as result of a cheque which has been stopped or marked ‘Refer to Drawer’, we reserve the right to pass these charges on to you, together with an administration fee of £10 per transaction towards our costs.
· Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Amendments and cancellations
Bookings may be amended or cancelled in accordance with the relevant supplier terms and conditions and are subject to their amendment and cancellation charges. These are in addition to the U-WannaGo Travel amendment and cancellation charges detailed below.
Amendments and cancellation fees vary between each supplier according to their individual terms and conditions. Should you make an amendment to your booking the price of your new arrangements will be based on the prices available on the day your booking is amended. Prices may not be the same as when you booked your original arrangements, and therefore you will be required to cover any difference in price.
Any amendment or cancellation requests must made via the customer services form by the person who made the original booking, and paid the deposit. Please include both your U-WannaGo Travel’s AND applicable supplier's booking references (on your booking confirmation email).
All confirmed bookings are subject to U-WannaGo Travel cancellation charge of a minimum of £30 per person in addition to the charges of the applicable supplier. The charge for any amendment to your booking is a minimum of £25 per person in addition to the charges of the applicable supplier.
NB. If you have to cancel for a reason covered by your insurance policy, you may be able to recover your cancellation charges. Please check this with your insurance company.
Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply.
Refunds
Will will be given at the discretion of the management.
Changes to and cancellation of your booking by the supplier.
If there is a change
to or cancellation of your booking we will pass on the new details to you together
with any compensation that the supplier may offer. As agent only for the supplier
we cannot accept any liability for any changes or cancellations made to your booking.
Circumstances beyond our control
Except where otherwise expressly stated in these
conditions, we regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our obligations to you
is prevented or affected
by or you otherwise suffer any damage or loss as a result of "force majeure". In
these Booking Conditions, "force majeure" means any event which we or the supplier
of
the service(s) in question could not, even with all due care, foresee or avoid. Such
events may include war or threat of war, riot, civil strife, actual or threatened
terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather
conditions, fire and all similar events outside our control.
Our responsibility to you
We act only as an agent for the supplier(s) concerned. Your
contract for your arrangements is directly with the supplier(s) concerned. We accept
no liability in relation to the arrangements themselves or for the acts or omissions
of the supplier(s) concerned. For all bookings, the terms and conditions of the supplier
will apply to your contract (copies available on request from us).
However, in the
event that we are found liable on any basis whatsoever in relation to your booking
our maximum liability to you if we are found to have been at fault in relation to
any service we provide as agent for the supplier(s) concerned (as opposed to any
service provided by the supplier(s) for whom we are not responsible) is limited to
twice the cost of the booking in question. We do not exclude or limit any liability
for death or personal injury which arises as a result of our negligence or that of
our employees whilst acting in the course of their employment.
Transport delays
Unfortunately delays sometimes occur and your welfare during this time is the responsibility of the transport provider, therefore please ensure you address any complaints to the Airline representative at the time. You should also check your insurance policy as you may have cover against delays.
Ticketing
Your tickets (where applicable) and any other documents relating to your booking will be sent to the address which you give us at the time of booking. These will be dispatched (where applicable) to you at least 2 weeks prior to departure.
For bookings made within 2 weeks of departure if it is necessary for us to make arrangements for you to collect your tickets from the departure airport, these bookings will incur a delivery charge which will be included in the cost of your holiday and is non-refundable.
Please note that two airlines may share the same services, therefore a flight may not be operated by the airline whose designated code is shown on your itinerary and ticket
Transport provider refund procedures
The refund policies operated by airlines vary greatly. If you return your unused ticket to us we will present it to the relevant transport provider for assessment. If the transport provider agrees to issue a refund, we will forward such refund to you less cancellation or administration charge. If you paid us by credit card, we will refund the amount due to you on your credit card, otherwise the refund will be made by cheque. Please note that any refund for part used/return halves of tickets is always less than pro-rata rate. Refunds usually take 10-12 weeks to process, but in some cases may take longer. Tickets returned more than one year from their date of issue are classed as expired by the transport provider and generally have no refund value at all. We recommend that tickets being sent to us for a refund are sent by recorded delivery post.
Complaints
If you are not satisfied with any aspect of your travel arrangements please bring the matter as soon as possible to the attention of the relevant person (for example, the tour operator representative, transport provider representative, or hotel staff). If they cannot help you must contact us on the telephone number supplied to you on your confirmation email and we will do everything reasonably possible to deal with the matter. If you are still not satisfied please write to our offices in the UK within 28 days of returning home. If you have special needs, which prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone.
The address to send complaints to is:
Customer Services Department
U-WannaGo Travel
Regent House
291 Kirkdale
Sydenham
London
SE26 4QD
Insurance
It is a condition of your contract with us that you have adequate insurance
cover. Such insurance should ensure that you are properly covered against unexpected
cancellation charges, medical costs that might be incurred while you're away, loss
of money, or belongings, or personal liability claims. Please note that the cover
offered by most credit card companies is rarely adequate
Correct Spelling of Names, Titles
It is your responsibility to ensure all details you give us at the time of booking are correct and accurate, including but not limited to; all names, titles, initials, date of birth of those travelling, telephone numbers, email and postal addresses. Changes cannot be made at a later date without the imposition of cancellation and amendment charges in addition to any other costs or charges incurred by us or any of our suppliers. Please note too, that correct ages are required for insurance cover
Pricing Errors
U-WannaGo Travel endeavours to ensure that all pricing and other information on its website is accurate. However, on very rare occasions, errors do occur. You must therefore ensure you check all details of your holiday at the time of booking.
Should such an error occur, either through our own fault or the fault of our suppliers, we will contact the customers concerned. We reserve the right to cancel your booking and will provide a full refund. If your booking is cancelled by us within 48 hours of it being confirmed you will not be entitled to any compensation.
Special requests and medical problems
If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
If you or any member of your party has any medical problem or disability which may affect your chosen holiday, you must give us full details in writing at the time of booking.
Behaviour
If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we or the supplier concerned will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the accommodation or other service and neither we nor the supplier concerned will have any further responsibility to them including any return travel arrangements. No refunds will be made and we nor the supplier concerned will pay any expenses or costs incurred as a result of the termination.
You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us or the supplier concerned (together with ours, the supplier's and and the other party's full legal costs) as a result of your actions
You may not create a link to this website from another website or document without Uwannago Travels’s prior written consent.
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
We reserve the right to alter these booking conditions and you should check our website at the time of booking.
Personal information
We will provide your personal information, as well as any personal information you provide in relation to those other persons who form your booking party, to suppliers and transport providers who may be located outside the UK and/or EU, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers and transport providers to enable provision of the services to you. If you are aged under 16 on your departure date you must be accompanied by an adult aged 18 or over.